DNDi’s Integrity Line is an online third-party platform that can be used for the anonymous reporting of misconduct by DNDi staff or anyone outside the organization in connection with DNDi activities.

The DNDi Integrity Line can be accessed directly here.

Operated by independent service provider EQS, the digital DNDi Integrity Line is available 24 hours a day, seven days a week, in eight languages. It offers a safe channel for staff, patients, partners, suppliers, and other stakeholders to report allegations of misconduct or to ask questions regarding ethics and standards of behaviour in connection with DNDi staff, partners, or projects. Those using the Integrity Line can choose to report anonymously, as EQS guarantees the anonymity of the complainant, through its secure servers.

A report received by the EQS server is sent to case managers at DNDi, who respond to the report and, if necessary, launch an investigation. The person who has filed the report will receive a response within 10 working days, and may communicate with the case manager via a secure, individual, password-protected message inbox on the EQS server. DNDi’s case managers’ titles are made available on the website. The complainant also has the choice to report allegations via Senior Manager, Compliance, Risk & Internal Control or a DNDi Ombudsperson (reporting to the Board), if they feel a case manager or their close entourage is conflicted.

The DNDi Integrity Line is one of the reporting channels supporting the whistleblowing process in DNDi’s Code of Conduct, DNDi’s Guidelines for the Prevention of Sexual Misconduct, and other DNDi policies and guidelines that require a mechanism for receiving complaints. Other reporting options include contacting any DNDi employee, director, or Board member, or contacting one of DNDi’s two Ombudspersons, described below.

The Integrity Line is not an emergency service and should not be used to report events presenting an immediate threat to safety or property. If you require emergency assistance, please contact your local authorities.

If you have questions regarding the DNDi Integrity Line, you can contact the DNDi Human Resources Director, Anderson Leal, at aleal@dndi.org or the Senior Manager, Compliance, Risk & Internal Control, Robert Grembowitz, at rgrembowitz@dndi.org.